Did you know that artificial intelligence and machine learning could detect that it wasn’t really you who just swiped your card? That’s right, systems are being developed to flag transactions that seem fraudulent, so that banks can call up consumers and take control before the damage worsens. With everything from your refrigerator to your car going smart, banking and financial services cannot afford to lag. Before this decade ends, AI and big datawill be making radical changes to the way banks serve their customers.
From creating better customer experiences and providing personalized financial advice, to automating process and administrative work as well as lower their own internal costs, banks can benefit greatly by leveraging AI and big data. Here are some of the most interesting ways AI and Big data will transform banking in 2019.
By Daniel Gutierrez : Original article
Artificial intelligence promises to change customer relationships with banks. As more customers bring devices such as Amazon’s Alexa and Google Home into their residences, forward-looking banks can offer automated services to help users perform tasks such as requesting an address change or submitting an application for a credit card or personal loan.
In a recent report on the projected impact of AI on the banking and finance industry, the World Economic Forum warns that small and midsize banks struggle to find their footing in this rapidly changing environment.